Downloading Maps

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42 comments

  • Pete Larson

    FWIW, any area worth downloading is worth saving to its own created and named map folder, IMO.  Although I'm currently tearing my hair because my map folders disappeared a few days ago.  If I don't solve this it will become another topic.

  • Olin Lathrop

    Dan, I just sent a log as requested.  This was trying to download a small patch of western NM from the OpenStreetMap database.  It said the patch size was 208.59 Mb and 32,344.  After about 10 minutes it was still at 0%, which is when I sent the log.  The subject was "Download hang".

    I'm not totally sure it got sent.  I hit SEND, and another little window popped up saying something about I'd have to choose my email application.  I hit OK on that, and it just poofed away without further acknoledgements.  I hope you got it.

  • Dan

    Hi Pete,

     

    I hope you find them - did you update your OS by any chance? new external SD Card?

     

    Hi Ollin, 

     

    We did not receive it. Can you please try again? I will need that to escalate this to our dev team - 

    Your Nexus Tablet is NOT on a custom ROM, right?

    since after the pop-up about choosing your email application, it's an Android call function already to open up another app (for emailing the log) and not within the app's scope I believe. 

     

    thanks,

    Dan

  • Pete Larson

    Hi Dan,

     

    The fact is, I have never upgraded the OS from 4.3 so my GS3 perpetually tells me it has a system update downloaded for me to install.  I lost these folders once before a couple months ago and I'm trying to remember what on earth I did to get them to reappear.  My Download History shows all the packages I've got but I'm at a loss.  This disappearance just happened after I went kayaking last Sunday and tracked the route.  I reported the stats to my paddling friends and later when I went to look at it again, everything was vanished, track, stats, map, folder, etc. plus my other dozen folders..  My folders and maps represented a lot of work and I fear I may just blow away all the cryptic numbered data and start over.  Not a happy thing.

     

    Pete

  • Dan

    Hi Pete,

     

    Have you tried checking your bcnav folders if your downloaded package folders are still there?

    I'm also baffled as to what happened to your files.

    Thanks,

     

    Dan 

  • Olin Lathrop

    Hi, Dan.  It's apparently going to take some futzing around to get a dump to be sent to you.  It's wierd that it tells me that I have to choose some email application, I clicked OK, but then nothing popped up to let me chose a email application.  I don't know what that means, so this will take a little while.  I've never used email on that tablet, and never intended to.  If your software is expecting to send mail via a previously set up email client instead of contacting your SMTP server directly, I can see how that wouldn't work. Unfortunately I'm getting on a plane in a few hours, then won't have internet access for the tablet for a couple of weeks, so this will have to wait until I get back.  I will have intermittent email access via my laptop and a cell modem, but that won't help getting email to you from the tablet.

    I guess for now I'm stuck with whatever maps I did manage to download.  Hopefully I don't encounter any additional problems on the first serious use of your software.

  • Olin Lathrop

    Just a comment while on a trip.  I'm sticking to the areas of AZ that I was able to successfully download maps of, and it's working great.  It's really awesome to have all the National Forest maps (the contiguous NF from west of Flagstaff into western NM is larger than Switzerland) handy and to be able to see where I am along the trail at any time.  I was hiking a loop in the Coconino NF, and was able to see whether it was shorter to return or continue when a thunderstorm rolled in.  That's harder to do with paper maps as there aren't always a lot of identifiable nav points like intersections for you to know where you are along a trail segment.

    Again, I really love BCNAV, but downloading large areas needs to be fixed.  I'll try to send you better information on that when I get back.

  • Olin Lathrop

    I'm back now, and having all kinds of issues with BCNav.  I still can't download any new data, and now exporting GPX files of tracks I took for mapping doesn't work either.  I have setup email on the tablet and tried to send another log while it was in the middle of trying to download data.  This time I didn't get any popup about choosing a email application, so maybe it got sent.

    I'm pretty much dead in the water with BCNav.  Let me know what I can do to help you diagnose this.  I'll send you the tablet if you think that would be useful.

  • mark

    I just purchased the Pro version of Backcountry Nav.

    I am trying to download maps using the instructions above.

    The the SCROLL/SELECT is very cumbersome. Is there a way to select large areas in one action for download?

    I would like to get CONUS in 100k and the western USA (rockies to the west) in 24k.

    I can't determine which maps are free and which maps are purchased and how to view samples of the maps that must be purchased.

    Also, why are the solicitations on the paid version of the app?

  • Dan

    Hi Ollin,

     

    Apologies for being late in responding. We manage the helpdesk query faster than the forum here.

    What App version do you and and what android version does your tab have?

     

    Can you please send a log? this goes directly to our helpdesk: http://support.crittermap.com/entries/20061131-how-to-send-a-log-to-support

     

    Thanks,

     

    Dan

  • Dan

    Hi Mark,

    You can try zooming out and download larger tile segments, then just be sure to download to the max zoom level so that you get most of the tiles - please be advised that we do not encourage large downloads (e.g. whole states) in one go since, there are times the map server encounters hiccups, which would lead to your download looping - we cannot control nor predict this.

    Also, you can try downloading them using Map Packages, makes organizing much easier: http://support.crittermap.com/entries/22268768-using-map-packages

    The maps on the map layer section are free mostly, other than the hybrids with AccuTerra which requires a purchase.

    When you go to Menu > Settings > Purchase add-ons - each map should have a link to its website or to its sample.

     

    Thanks,

     

    Dan

  • Nathan

    Hey Mark.

    Look at your Map Layers Menu and look at the link that says "Whats this" next to prebuilt map.

    You'll find some maps that are much easier to use covering large areas.

     

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