A few people have reported freezes with the Motorola Droid Razr Maxx HD. This thread is to find out as much as possible about the problem.
What people experience is that the phone goes unresponsive and they end up having to pull the battery or use a fancy key code combination.
Usually the person is doing something fairly innocuous with the app, such as scrolling the map.
The Razr Max is one of the most common phones used with BackCountry Navigator. I don't know how many have the the Razr Max HD yet. There are probably many people who have the device and have not seen this problem.
Nonetheless, this is hard for us to diagnose, because a device log after a reboot is unlikely to contain helpful information. In addition, as of 4.1, Android does not allow us to access the system log, which might be extremely helpful.
Officially, an app should *never* be able to hard lock a phone; you should get a Force Close or Stop Responding message. That is what I hear from experts in the field. However, in practice, there are often underlying issues with the OS, hardware or firmware that just might be triggered when you are using a particular app.
At this point, I do not know what BackCountry Navigator does, if anything, that the device does not like or triggers a problem. I have made wild guesses and tried to make changes based on those guesses in the latest build.
The device freezes up commonly enough that Motorola has posted some info:
One person was experiencing the problem, scrolling Accuterra maps, and saw the problem go away after they reselected the same map from "More Map Sources". I have no idea why this helped yet.
Other things to try:
- You can uninstall and reinstall the app from Google Play. You won't lose maps, but you will need to setup settings again.
- I have heard you can send a bug report to me by pushing <power>+<volume down> + <volume up>. After 30 seconds, you will then have the option to send a bug report by email.
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