BCNXE Unusable

Hi BCN Community

I'm hoping I'll get a quicker response on here as opposed to emailing Critter.

1. I have no map showing on BCNXE Web whether the map is opened from Cloud Trips or freshly uploaded. I have nothing where map should be regardless of map source. Win 11.

2. When I go to a pinned trip on Android Phone there is no route line on the map.  Of the 5 pinned trips only 2 are showing route lines.  This is on 2 phones.

I have rebooted Laptop and phones.

Can anyone offer advice on how to fix this please?